Summary
- When will I receive a response to my application at Nous Gérons ?
- How does the waiting list process for an ad work?
- Can you tell me what elements are essential in furnished accommodation?
- Why was my apartment request not selected?
- We are having difficulty maintaining the cleanliness of our shared accommodation with my roommates, what measures should we take?
- My intercom malfunction
- To obtain information on the return of my security deposit, including details regarding the bank account (RIB) on which I
- How can I determine if my heating system is collective or individual?
When will I receive a response to my application at Nous Gérons ?
Following the submission of your application for an apartment through Nous Gérons, you are now in the waiting phase for the processing of your request.
Our teams are fully committed to analyzing your file and making every effort to process it as quickly as possible. You will be notified of the decision regarding your application by email or phone within a maximum period of 48 hours. We also invite you to regularly check your tenant space to keep track of the progress of your applications.
How does the waiting list process for an ad work?
To ensure efficient management of applications on the Nous Gérons platform, some housing listings can generate a considerable number of applications.
When an application is rejected or canceled by a tenant, the applicants on the waiting list automatically receive a notification informing them of the update to their application.
The files of these waitlisted candidates are then handled by our teams for potential presentation to the landlord.
In order to be transparent with our tenants, Nous Gérons implements a limit on the number of accepted applications beyond a certain threshold of applications being processed.
The main objective is to ensure prompt and fair processing of all applications while avoiding frustration for our candidates. We aim to inform them of the status of the listing as soon as they submit their application.
Can you tell me what elements are essential in furnished accommodation?
Since September 1st, 2015, in accordance with the decree of July 31st, 2015, in order for a property to be classified as furnished, the landlord is required to provide certain essential items to the tenant. These items include:
- Bedding with duvet and pillows: The bed is equipped with bedding, including a duvet and pillows for peaceful nights.
- Shutters or curtains in the bedrooms: The bedrooms are equipped with shutters or curtains to ensure privacy and allow for undisturbed sleep.
- Cooking plates: The kitchen is equipped with cooking plates for easy meal preparation.
- Lighting fixtures: Lighting is provided by fixtures to create a pleasant atmosphere in the property.
- Chairs: Chairs are available around the table for comfortable seating.
- Oven or microwave: You have an oven or microwave for cooking or reheating your meals.
- Refrigerator: The refrigerator allows you to keep your food fresh and your drinks at the right temperature.
- Freezer or freezing compartment: The property is equipped with a freezer or a freezing compartment of the refrigerator with a maximum temperature of -6°C to store your frozen products.
- Sufficient amount of dishes: You will find an adequate amount of dishes to comfortably have your meals.
- Kitchen utensils: The necessary kitchen utensils are provided for cooking and preparing your meals.
- Table: A table is available for you to have your meals in a friendly manner.
- Storage shelves: You have storage shelves to organize and store your belongings.
- Suitable household cleaning equipment: You will find suitable household cleaning equipment according to the characteristics of the property to maintain cleanliness.
These items are essential to ensure a functional and comfortable furnished property.
Why was my apartment request not selected?
There could be several reasons why you were not selected for an apartment. Here are some possible factors:
High competition: In the rental market, there may be strong competition for certain apartments, which means that many applicants can apply for a single unit. In such situations, even qualified candidates may not be selected due to the competition.
Selection criteria: The landlord or property manager may have specific selection criteria, such as minimum income, a good credit score, favorable rental history, etc. If you do not meet these criteria, your application may be rejected.
Response time: If you did not meet the response time stated in the advertisement or if your application arrived after the deadline, this could result in automatic rejection.
Lack of documents or information: If your application file was incomplete or missing important information, this could have worked against you.
Unsatisfactory references: If the references from your previous rental or guarantors are not satisfactory, this could have a negative impact on your application.
Other more suitable candidates: Sometimes, landlords or managers may choose a candidate based on specific criteria that better match their needs or profile.
Limited number of available units: It is possible that the apartment was already allocated to another candidate before your application was even reviewed.
Potential issues: Tenant background checks may reveal issues such as a history of rent defaults, property damage, or neighborhood disturbances, which can result in application rejection.
If you were not selected for an apartment, it is recommended to request feedback from the property manager or landlord to understand the specific reasons for your rejection. This could help you improve your chances of success in future applications.
We are having difficulty maintaining the cleanliness of our shared accommodation with my roommates, what measures should we take?
The maintenance of common areas in a shared apartment remains the collective responsibility of the roommates and can sometimes be a source of disagreement. It is therefore recommended to have read and accepted the cohabitation charter that your manager can send you by email.
To maintain cleanliness in the apartment, you have several options:
- Establish a schedule: Set up a calendar where each roommate takes turns being responsible for cleaning. This ensures regular maintenance of the apartment, provided that the schedule is followed.
- Notify your manager: Inform your manager so that they can send a reminder to all roommates regarding the obligation to maintain the common areas of the apartment. Failure to maintain cleanliness may result in deductions from the security deposit upon departure.
- Hire a cleaning lady: You have the option to hire a cleaning lady at your own expense to ensure a minimum level of cleanliness in the apartment, provided that all roommates agree.
- Ask the manager to consider regular cleaning service: You can also request your manager to propose to the landlord a periodic cleaning service for the common areas, with an increase in the charges included in the rent (provided that all roommates agree).
My intercom malfunction
When the tenant is faced with a malfunctioning intercom, it is imperative to proceed with a diagnosis in order to identify the nature of the problem. This situation can result from various issues, such as a defective ringtone, a faulty opening mechanism, a malfunctioning microphone, or even a panel that no longer turns on, among other possible causes.
It is then essential to determine whether the intercom in question is associated with a common or private part of the condominium, information that is generally specified in the condominium regulations.
As a general rule, case law establishes that the main intercom of the building is considered part of the common areas, while each handset located inside the apartments is considered part of the private areas.
Regarding the private part, the responsibility for the maintenance and repairs of the handset lies with the current tenant, especially in the context of a rental. Consequently, the tenant must report the malfunction to the landlord or property manager, who will take the necessary measures to carry out the required repairs.
As for the common area, the cost of repairs, especially for troubleshooting interventions and routine repairs that do not require the complete replacement of the equipment, falls under the responsibility of the condominium's manager.
Faced with a malfunctioning intercom, the tenant must take appropriate measures depending on the nature of the problem, effectively communicating with the landlord or the condominium's manager. This approach should help quickly resolve the encountered issue.
To obtain information on the return of my security deposit, including details regarding the bank account (RIB) on which I
Yes of course, here are the points developed and mixed:
Security deposit amount
- In unfurnished rentals, the security deposit cannot exceed one month's rent excluding charges.
- In furnished rentals, for contracts signed after March 27, 2014, the security deposit is capped at two months' rent excluding charges.
Refund of the security deposit
- The refund period varies depending on the type of rental:
- For a primary residence:
- If the move-out inventory matches the move-in inventory, the security deposit must be refunded within one month from the date the tenant returns the keys.
- In case of differences between the move-out inventory and the move-in inventory (for example, cleaning work needed), the refund period is two months from the date the tenant returns the keys.
- In seasonal rentals, the refund period is specified in the rental contract, allowing the landlord to repair or replace items damaged by the tenant.
The security deposit is a sum of money that the tenant pays to the landlord when signing the rental contract. Its main purpose is to ensure the tenant's compliance with their obligations. This sum is held by the landlord throughout the rental period and may be used to cover any outstanding debts of the tenant at the end of the rental period.
The security deposit will be refunded to the bank account (RIB) provided by the tenant at the beginning of the rental, depending on the chosen payment method (direct debit or transfer). It is therefore crucial to return the property in its initial condition to avoid any deductions from the security deposit. For more information, feel free to consult other articles on this subject.
How can I determine if my heating system is collective or individual?
To determine the operating mode of your heating system, follow these simple steps:
- Gas heating without a boiler in your apartment: If your heating system runs on gas and there is no boiler in your apartment, it is likely a collective heating system managed by the condominium syndicate of the building.
- Check your advertisement or lease: To confirm the type of heating, refer to the rental advertisement or your lease. This information is usually indicated in the Object of the contract -> Consistency of the accommodation -> Type of heating section.
Collective heating is shared by all occupants of the building and is the responsibility of the condominium syndicate. Nous Gérons does not have the ability to intervene on the communal boiler. If there is a problem with the collective heating, the condominium syndicate has probably already been informed by other residents or the building caretaker.
If you have any doubts or if you are unable to contact the syndicate, you can contact your manager at Nous Gérons by email. They can then communicate with the condominium syndicate to obtain additional information. The contact details of the syndicate are usually displayed in the entrance of the residence.